I never go to Dunkin Donuts but I had a mean cravng for coffee and although it is 34°F, I wanted a frozen coffee. I don’t know Dunkin’s menu and this being a kiosk at the airport didn’t have a menu board.
Me: “Hi. What type of frozen coffee drinks do you have?”
Woman: “Hot Chocolate and coffee”
Silence as I try to summarize the situation.
Me: “Ok. Do you have any frozen coffee drinks?”
Woman: “Hot chocolate and coffee”
Maybe she can only say those two phrases? I think
Me: “Do you sell any frozen drinks like Starbucks Frapucino?”
Woman: “You have to go to Starbucks for Starbucks. This is Dunkin Donuts.”
Me: “I know it is Dunkin Donuts. I want a Dunkin Donuts frozen coffee. Do you have any syrup flavors?”
Woman: “Blueberry”
Me: “Blueberry syrup for coffee? Really?” – I ask incredulously
Woman: “No. It doesn’t have coffee.”
Me: “Eh?”
Woman: “It’s frozen”
Me: “No. I don’t want a frozen blueberry drink. I want a frozen coffee drink you put in a blender with a flavored syrup and blend until it’s like a slushy.”
Woman: “You want a slushi?”
Me: “No! A frozen coffee drink”
Woman: “Hot chocolate or coffee”
Me: “Coffee”
Woman: “Small or medium?”
Me: “Medium. Thanks. Do you have any syrup to add to the coffee?”
Woman: “Hot chocolate or coffee”
Silence. The woman poured out a cup of hot black coffee into a paper cup and put it on the counter in front of me. I drove down to Starbucks.
NB: For all the internet trolls out there, this story is not intended as a negative comment on Dunkin Donuts nor is it meant as an endorsement of Starbucks. This is a story of miscommunication between two humans.
Good morning to you Basil. Thank you so much for starting my day off on a humorous note. You gave me my first “belly” laugh for the day which is of course the best medicine. LOL !!!!!
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I have no idea why I always seem to end up in these types of conversations! 😀. Enjoy your day!
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